Shipping Policy

1. Order Processing & Fulfillment Time

All orders will be processed, packed and shipped out within 7 to 15 business days after payment confirmation. Business days refer to Monday to Friday only. Weekends and official public holidays are excluded from the processing timeline.

During peak sale seasons, high order volume, customs inspection or force majeure events, slight delays may occur. We will speed up order arrangement as much as possible, thank you for your patience.

2. Tracking Number Notification

Once your parcel is dispatched, a shipping confirmation email with the tracking number will be automatically sent to your registered email address. You can track your package on the official carrier website anytime.

3. International Shipping & Customs Notice (For Cross-border Store)

The 7–15 business days only represent our internal processing time before handing over to the logistics provider. Additional transit time, customs clearance and local last-mile delivery are required for international shipments. We are not responsible for delays caused by customs hold, import tax inspection, local courier strikes, natural disasters or other uncontrollable external factors.

4. Order Cancellation & Address Modification

Address revision or order cancellation is only available before shipment. Once the package is labeled and shipped, we cannot intercept the parcel, and no refund or address change request will be accepted. Please double-check your shipping information at checkout.

5. Damaged & Lost Package Claims

Please inspect the package upon receipt. If the item arrives damaged, missing or lost, kindly contact our customer service within 24 hours with clear photos of the outer package and contents for claim assistance.